You have the right to cancel your order within 30 days without having to justify your decision.

The period for cancelling an order is 30 days from the date on which you receive the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision in a clear statement.

You can inform us of your decision by e-mail labichilingerie@outlook.com

We will reimburse you within 30 days of receipt of the returned goods. We will use the same method of payment you used for the order and you will not be charged for this refund.

Conditions de retour :

For goods to be eligible for return, please ensure that

• The goods have been purchased within the last 30 days

• The goods are in their original packaging with their label

• The goods have not been used, washed or tampered with.

The following products cannot be returned:

• The supply of goods manufactured to your specifications or clearly personalized.

• The supply of goods which cannot be returned for health or hygiene reasons and which have been unsealed after delivery.

• The supply of goods which, after delivery, are by their nature indissociably mixed with other goods.

We reserve the right to refuse the return of any merchandise that does not meet the above return conditions, at our sole discretion.

Return of goods

You are responsible for the costs and risks involved in returning the goods. You must send the goods to the address we will give you after receiving your e-mail:

We cannot be held responsible for goods damaged or lost during return shipment. We therefore recommend that you use an insured and tracked courier service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return delivery.

Contact us

If you have any questions about our returns and refunds policy, please contact us by e-mail labichilingerie@outlook.com